Frequently Asked Questions
When you visit Honor Community Health for medical care, we want you to feel welcome and comfortable. We want you to understand, to ask questions and to be aware that you can work in partnership with our staff to make positive choices that lead to a healthier, more improved life.
Below is a list of answers to frequently asked questions from Honor Community Health patients.
How can I find an Honor Community Health clinician?
You can find your Honor Community Health clinician on our website at this link.
How can I contact my clinician?
To contact your clinician, please call our Call Center at (248)724-7600 and ask to speak with your doctor by name. If you need a clinician after hours, please call the number above and listen for the After Hours option.
How do I find out if a clinician is accepting new patients?
Honor Community Health is always accepting new patients and will connect you with a clinician that you’re your needs. To make an appointment and find out more about your clinician, call (248)724-7600.
Where are all of Honor Community Health’s locations?
Honor Community Health has twelve locations throughout Oakland County, including Pontiac, Waterford, and Southfield. You can find out more here.
What if I need an appointment on the same day?
Honor Community Health accepts same-day and walk-in appointments at all of its health centers, especially for urgent needs. If you need a same-day appointment, please contact our Call Center at (248)724-7600. If you are in a major emergency, please call 911 or go to your local urgent care/emergency room.
Does Honor Community Health offer services at my child’s school?
Honor Community Health has four School-Based Health Centers staffed with our healthcare professionals. They are located at Pontiac High School, Pontiac Middle School, Waterford Durant High School and the Jump Start Center.
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Is Honor Community Health a “free clinic”?
Honor Community Health is not considered a “free clinic,” but rather a medical home for our patients. There will be costs associated with receiving care at the center, however Honor Community Health provides a multitude of financial options, including its Honor Cares Program which provides discounted Medical, Behavioral Health, and Dental care, and enrollment services to help with financial costs.
What if I get a statement in the mail?
As your partner in health, it is our duty to ensure all co-pays, co-insurances, and Honor Community Health Cares sliding fee payments are paid. Honor Community Health sends out billing statements at the beginning of each month for services received at the health center with any balances on your account. If needed, we will work with you on a payment plan and other financial options for paying your balance. We have staff available to help with insurance enrollment, and offer our Honor Community Health Cares Sliding Fee Discount Program to assist with lowering costs. Payments can be made in the health center, or over the phone with our billing department at (248) 724-7410.
Does Honor Community Health accept Medicare and/or Medicaid?
Yes. As a Federally Qualified Health Center, Honor Community Health accepts all types of insurance including Medicare, Medicaid, employer insurance plans, marketplace plans, and COBRA.
How can I be sure my insurance provider will pay my bills?
Your health plan may:
- Require certain services to be authorized, or pre-certified, before you receive them
- Require you to notify them within a certain period of time after services are rendered
- Require that you notify them that Honor Community Health’s clinician is your “Primary Care Clinician” before covering services
Find out your health plan’s requirements by reading the information given to you by your insurance provider or employer, or by calling your insurance provider directly. You also may call Honor Community Health’s Billing Department to discuss insurance payment concerns at (248)724-7410.
Does Honor Community Health send the necessary information and paperwork to insurance providers?
Yes. However, they sometimes need more information from you to process a claim. If you’re unsure, you can contact your provider to make sure they have what they need. You also may call Honor Community Health’s billing department to discuss insurance payment concerns at (248)724-7410.
How do I get a copy of my medical records?
If you need a copy of your medical records, please call (248)724-7600 and inform them that you need access to your medical records. Honor Community Health will need your written authorization to release any medical record due to the HIPAA law.
Where should I go if I have a concern or comment?
If you have a concern regarding the services that you were provided or a comment regarding our health centers, please feel free to call (248)724-7600 and ask to speak with a representative about a patient grievance.
What do I do if I need transportation?
Honor Community Health provides transportation options to ensure you can make your appointments. Honor Community Health’s will assist you with making and scheduling a transportation option that works for you, either through your health insurance or through the multitude of options that Honor Community Health offers.